Privacy Policy

Privacy Policy

In our role as a settlement agent / conveyancer we are subject to The Privacy Act 1988 (‘Privacy Act’). The Privacy Act governs the way in which we collect, use and store your personal information.

Over the course of a property transaction, we will receive a significant amount of your personally identifiable information including but not limited to your name, address, date of birth and bank details. We subscribe to the National Privacy Principles.  These principles require us to keep your personal information confidential and use it only as is required to effect your property transaction. 

Property transactions have historically been the target of fraud and identity theft.  As a result, a range of security and fraud prevention measures have been implemented, including Verification of Identity (VOI) requirements by Landgate.  To reduce the risk of fraudulent transactions, VOI requirements compel conveyancers to verify the identity of their clients involved in all property transactions.

To comply with Landgate’s requirements, as part of your settlement you will be required to complete a VOI check.  As part of this VOI check, you will need to provide us with copies of your identity documents (for example, your passport and/or driver’s licence) which we will hold on file. In some instances, to further confirm the validity of the property transaction, Landgate may request that we provide them with copies of your identity documents and/or additional information (such as the bank account details you have provided).

In order to complete your property settlement, we may share your personal information with government agencies and/or other parties who provide services.  This may include (but is not limited to):

  • RevenueWA
  • Electronic Lodgement Network Operator(s) (e.g. PEXA) 
  • Local Government Authority (Council/Shire)
  • Water Corporation
  • Strata manager
  • Real estate agent
  • Our software provider
  • The other party’s conveyancer

At your request, we may also disclose your personal information to authorised representatives, third parties, our business or commercial partners and other businesses we work with.

As required by law, we may release your personal information to law enforcement and other government and regulatory authorities. 

It is a requirement that we provide this notice to you and advise you that by acting in the manner described above, we will not be in breach of either the Privacy Act or the National Privacy Principles. We are committed to keeping your personal information private.